Independent civic utility

Every city question,
the right line.

Type what you need. We point you to the agency, phone number, or app that handles it. No phone trees. No ten-page menus.

Ask a question Browse 15 agencies
How it works

Three stops between you and the answer.

  1. 1
    Ask like a neighbor

    "My super won't fix the heat." "Why was my trash missed?" No forms. No agency acronyms required.

  2. 2
    We pick the right service

    311, MTA, HPD, HRA, DSNY, DOT. We route to the agency that handles it and skip the ones that don't.

  3. 3
    You get a phone, app, or form

    With a script for what to say and known wait times, so the first call lands.

Who we route to

The four lines New Yorkers call most, plus eleven more.

311
City services
Noise, trash, potholes, rats
DOT
Streets & transit
Potholes, curbs, bike lanes
MTA
Subway & bus
Delays, rail, Access-A-Ride
NYC
NYCHA residents
Repairs, MyNYCHA, work orders

Eleven more at launch including HPD, DSNY, HRA, DOE, DOHMH, DOF, MOIA, DFTA, and NYC Ferry. See the full list →

Put it on your home screen

Helpline works like an app. No App Store needed.

  1. Open Helpline in Safari
  2. Tap the Share button
  3. Choose Add to Home Screen
  1. Open Helpline in Chrome
  2. Tap the ⋮ menu (top-right)
  3. Choose Install app or Add to Home screen

No download. No sign-up. Your questions stay on your phone unless the New York City service you picked needs to see them.

Stop digging through city websites.

Helpline NYC is free. Built by New Yorkers tired of phone trees.

Ask a question Browse agencies
Helpline
Not affiliated with the City of New York
Helpline NYC is an independent utility. We are not endorsed by or connected to NYC 311, the MTA, or any city agency. Agency names are used for identification only. Always verify time-sensitive information with the agency directly.
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